Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
2023 Managing Process Knowledge: Software/Technology/Electronics Industry Report
In 2023, APQC conducted research to identify the correlation between process performance and knowledge management to maximize process performance, mitigate risks, and improve…
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Data and Measures|
Managing Mergers and Acquisitions: Software/Technology Industry
Most mergers & acquisition (M&A) deals tend to fall apart in the integration phase. Whether it’s underestimating the costs of integrations, setting unrealistic timelines,…
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Webinars & Videos|
A Conversation About Knowledge Management and Organizational Culture
Organizational culture is a determining factor of KM success. Some cultures block the flow of knowledge by encouraging secrecy, stoking internal rivalries, emphasizing…
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Presentation Slides|
A Conversation About Knowledge Management and Organizational Culture
Organizational culture is a determining factor of KM success. Some cultures block the flow of knowledge by encouraging secrecy, stoking internal rivalries, emphasizing…
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Data and Measures|
Fixing Process & Knowledge Productivity Problems Survey Report: Software/Technology
Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
Measure Spotlight Results
(1 - 5 of 269 Results)Overhead cost to perform the process group "manage business resiliency and risk", including depreciation/amortization, per $100,000 revenue
Percentage of IT budget, including depreciation/amortization, allocated to the process group "manage business resiliency and risk"
Personnel cost to perform the process group "manage business resiliency and risk", including depreciation/amortization, per $1,000 revenue
Total cost to perform the process group "manage business resiliency and risk", including depreciation/amortization, per process FTE
Number of IT FTEs that perform the process group "manage business resiliency and risk" per $1 billion revenue
