Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos|
An Interactive Conversation with 2020 Excellence in KM Recipients
In this two-hour web event, APQC’s Cindy Hubert, Darcy Lemons, and Lauren Trees facilitated three interactive conversations with leaders from high-achieving KM teams…
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Collections|
Putting Knowledge in the Flow of Work
This collection aggregates content from APQC's Putting Knowledge in the Flow of Work Best Practices Study. The collection includes an overview and full report detailing the…
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In this article, you will learn how best-practice organizations communicate the value of knowledge mapping to participants, leadership, and the enterprise as a whole.
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Articles|
Analyzing Knowledge Risks and Gaps
In this article, you will learn how best-practice organizations analyze knowledge mapping opportunities and knowledge maps to pinpoint urgent at-risk expertise and…
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To remain competitive, companies need to capture critical knowledge from experts and experienced employees and then transfer that knowledge to others. In this article, you’ll…
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Webinars & Videos|
Knowledge Mapping in Action (Community Call)
In this webinar, APQC KM Principal Research Lead and Senior Advisor Darcy Lemons outline the latest trends and best practices for knowledge mapping. The webinar explains why…
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Presentation Slides|
Knowledge Mapping in Action
In this presentation, APQC KM Principal Research Lead and Senior Advisor Darcy Lemons outline the latest trends and best practices for knowledge mapping. The presentation…
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This executive summary outlines reasons to map your organization’s knowledge along with guidelines for planning, developing, analyzing, and applying insights from knowledge…
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Reports & White Papers|
Knowledge Mapping in Action (Best Practices Report)
This best practices report outlines reasons to map your organization’s knowledge along with guidelines for planning, developing, and analyzing knowledge maps. It also…
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Smart phones and tablets are the principal digital interfaces of our generation, and it’s easier than ever for KM programs to put enterprise content and collaboration in the…
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The best-practice organizations in APQC’s 2017 Next-Generation Communities of Practice research use their communities to facilitate collaboration across geographic locations,…
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Articles|
The Do's and Don'ts of Community Charters
The best-practice organizations featured in APQC’s 2017 Next-Generation Communities of Practice research clarify expectations for their communities through charters or…
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Articles|
Community of Practice Analytics
Several best-practice organizations featured in APQC’s 2017 Next-Generation Communities of Practice study use advanced analytical capabilities to evaluate their communities…
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APQC’s 2017 Next-Generation Communities of Practice study identified five classic engagement strategies that remain popular in modern communities: executive support and…
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Four classic measurement strategies are prevalent among the organizations featured in APQC’s 2017 Next-Generation Communities of Practice study: evaluation of…
Measure Spotlight Results
(1 - 5 of 55 Results)Percentage of funding of KM applications, platforms, or technologies coming from one or more business units/functions whose employees are end-users of the application/platform
Onshore KM core group or center of excellence FTEs as a percentage of KM FTEs
FTEs embedded in business groups or co-located with business end users as a percentage of KM FTEs
Offshore or low-cost delivery center model FTEs as a percentage of KM FTEs
FTEs co-located in a specific geographic region as a percentage of KM FTEs
