Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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When most people think about mentoring, what comes to mind is career advice and counseling. But another powerful application of mentoring is as a knowledge transfer technique…
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At APQC’s 2016 Knowledge Management (KM) Conference, Bredow Bell Thompson—a global policy, compliance, and communication manager at ExxonMobil—discussed how the Texas-based…
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Presentation Slides|
Transforming Cognitive Interview Learnings into Global Competency Development
ExxonMobil began using cognitive interviews in 2010 to uncovered deep subject matter expertise. In 2014 the organization created the Policy Leadership Academy, which…
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At APQC's 2016 Knowledge Management (KM) Conference, APQC research program managers Elissa Tucker and Lauren Trees shared findings from APQC's 2016 best practices study, …
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In most firms, knowledge management (KM) and organizational learning groups have closely aligned missions, in that both strive to connect employees to the knowledge, skills,…
Measure Spotlight Results
(1 - 5 of 33 Results)Number of FTEs that directly support business entity's knowledge management program per $1 billion revenue
Personnel (staff) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
Personnel (contractor) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
External/outsourcing costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
Systems costs for KM applications, platforms, and related technology per $1,000 revenue
