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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Measure Spotlight Results

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Cost of goods sold as a percentage of revenue

Business entity revenue per business entity employee

Business entity revenue per business entity FTE

Selling, general, and administrative (SGA) costs per business entity employee

Selling, general, and administrative (SGA) costs as a percentage of business entity revenue
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