Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Organizations benefit when project teams proactively contribute their knowledge and leverage the insights, lessons, and examples shared by their peers. APQC’s study Managing…
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Reports & White Papers|
Managing Project Knowledge
APQC has noticed increasing interest in the intersection of knowledge and project management, with both KM and project management office (PMO) leaders recognizing the value…
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Articles|
Managing Project Knowledge (Study Overview)
APQC has noticed increasing interest in the intersection of knowledge and project management, with both KM and project management office (PMO) leaders recognizing the value…
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When most people think about mentoring, what comes to mind is career advice and counseling. But another powerful application of mentoring is as a knowledge transfer technique…
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Presentation Slides|
Transforming Cognitive Interview Learnings into Global Competency Development
ExxonMobil began using cognitive interviews in 2010 to uncovered deep subject matter expertise. In 2014 the organization created the Policy Leadership Academy, which…
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At APQC’s 2016 Knowledge Management (KM) Conference, Bredow Bell Thompson—a global policy, compliance, and communication manager at ExxonMobil—discussed how the Texas-based…
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At APQC's 2016 Knowledge Management (KM) Conference, APQC research program managers Elissa Tucker and Lauren Trees shared findings from APQC's 2016 best practices study, …
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Articles|
Classic Knowledge Transfer Approaches: Identification and Transfer of Critical Job-Related Knowledge
APQC has conducted three large-scale best practices studies to investigate how organizations identify, capture, and transfer critical knowledge. Throughout this research, one…
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How do organizations identify, capture, and transfer critical knowledge? APQC has conducted three large-scale best practices studies to unlock the answers, and the research…
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Articles|
Knowledge Transfer Approaches: Leveraging Retirees and Integration with the Employment Lifecycle
This article describes strategies for integrating knowledge transfer into every stage of the employee lifecycle, from onboarding to retirement and beyond. It includes…
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Case Study|
Praxair Inc. - Technical Mentoring Case Study
Praxair Inc. is a global industrial gases company. With 27,000 employees in 50 countries, the organization produces, sells, and distributes atmospheric, process, and…
Measure Spotlight Results
(1 - 5 of 81 Results)Number of business entity employees per FTE in learning administration
Number of FTEs that perform learning administration activities per $1 billion revenue
Average time in days to close an identified skill or capability gap through training for an employee
Number of learning days per employee
Percentage of training programs developed externally
