Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Best Practices in Process Improvement 2024: Services Industry Report
The goal of process management is to improve performance. Whether the emphasis is customer retention, cycle time, employee satisfaction, efficiency, business growth,…
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Data and Measures|
Sales and Operations Planning in Supply Chain: 2024 Services Industry
APQC conducts periodic quick polls in supply chain to learn about the latest trends in emerging technologies and key practices. In August 2024, APQC gathered insights from…
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APQC conducts periodic quick polls in supply chain to learn about the latest trends in emerging technologies and key practices. In August 2024, APQC gathered insights from…
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Data and Measures|
Accounts Payable Practices Report: Services Industry
APQC conducts ongoing survey research on accounts payable and expense reimbursement performance to help organizations assess the structure, performance, and practice of their…
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California-based eGain, a company that specializes in AI-based KM tools for customer-facing organizations, was a lead sponsor of APQC’s 2024 conference. After the conference,…
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Data and Measures|
Marketing Practices Report: Financial Services/Banking Industry
APQC conducts research on marketing business practices to help organizations assess the performance of their own processes and functions compared to their peers. This survey…
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Data and Measures|
Sales Strategy: Financial Services/Banking Industry, Sales Practices Report
APQC conducts research on sales business practices to help organizations assess the performance of their own processes and functions compared to their peers.This survey-based…
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Data and Measures|
Accounts Payable Practices Report: Financial Services/Banking Industry
APQC conducts ongoing survey research on accounts payable and expense reimbursement performance to help organizations assess the structure, performance, and practice of their…
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Data and Measures|
Expense Reimbursement Practices Report: Services Industry
APQC conducts ongoing survey research on expense reimbursement performance to help organizations assess the structure, performance, and practice of their finance functions…
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Data and Measures|
Expense Reimbursement Practices Report: Financial Services/Banking Industry
APQC conducts ongoing survey research on expense reimbursement performance to help organizations assess the structure, performance, and practice of their finance functions…
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Data and Measures|
Customer Credit and Invoicing Key Benchmarks: Services Industry
Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this table highlights financial management customer invoicing and credit key…
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Data and Measures|
Customer Credit and Invoicing Key Benchmarks: Financial Services/Banking Industry
Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this table highlights financial management customer invoicing and credit key…
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Data and Measures|
Current State of Learning and Development Survey Report: Financial Services/Banking Industry
In the first half of 2023, APQC launched a research study to understand how organizations are approaching learning and development (L&D) today. L&D leaders from across the…
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Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
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Reports & White Papers|
Reasons To Invest In Content Management
The importance of investing in enterprise content management processes and structures is becoming more apparent among organizations. Over time, the lack of effective…