Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
2025 Process and Performance Management Priorities and Challenges: Services Sector
In December of 2024, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2025.This report…
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Data and Measures|
2025 Process and Performance Management Priorities and Challenges: Software/Technology Industry
In December of 2024, APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2025.This report…
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Data and Measures|
Knowledge Management Program Key Benchmarks: Financial Services/Banking Industry
Gain insight into the efficiency and effectiveness of your organization’s processes in the financial services or banking industry by benchmarking common business activities…
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Collections|
2025 Supply Chain Priorities and Challenges
This collection contains content created from APQC's 2025 annual research into priorities and challenges for Supply Chain Management.Click here for results from 2024's…
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Data and Measures|
2025 Supply Chain Priorities and Challenges: Mining Industry
APQC concluded its 11th annual Supply Chain Management Priorities and Challenges research in early 2025. The purpose of this research was to learn about organizations’ supply…
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Data and Measures|
2025 Supply Chain Priorities and Challenges: Financial Services/Banking Industry
APQC concluded its 11th annual Supply Chain Management Priorities and Challenges research in early 2025. The purpose of this research was to learn about organizations’ supply…
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Data and Measures|
Business Process Management Maturity Benchmarks: Financial Services/Banking Industry
This report is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT), which allows financial services/banking organizations to assess…
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Prepared using data from APQC’s Open Standards Benchmarking in Human Capital Management (HCM), this collection highlights key performance indicator (KPI) benchmarks for…
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Data and Measures|
Manage Employee Information and Analytics Key Benchmarks: Financial Services/Banking Industry
Prepared using data from APQC’s Open Standards Benchmarking® portal, this table highlights benchmarks for the process group “Manage employee information and analytics” (PCF…
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Data and Measures|
Manage Employee Information and Analytics Key Benchmarks: Mining Industry
Prepared using data from APQC’s Open Standards Benchmarking® portal, this table highlights benchmarks for the process group “Manage employee information and analytics” (PCF…
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Data and Measures|
Delegation of Authority Policy Practices: Financial Services/Banking Industry
APQC conducts survey research on delegation of authority policy to help organizations assess the structure, performance, and practice of their finance functions against peers…
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Collections|
Identifying Gaps in the Employee Experience
Many organizations are struggling with how to retain employees as they watch their turnover rates go up and their retention rates go down. This has led organization leaders…
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Data and Measures|
Finance Shared Services Key Benchmarks: Financial Services/Banking Industry
Prepared using data from the APQC/ScottMadden Finance Shared Services Benchmarking Assessments, these benchmarks highlight key performance indicators (KPI) for the financial…
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Data and Measures|
Redeploy and Retire Employees Key Benchmarks: Financial Services/Banking Industry
Prepared using APQC’s Open Standards Benchmarking® portal, this article highlights important measures and median metric values for the Redeploy and retire employees process…
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Data and Measures|
Redeploy and Retire Employees Key Benchmarks: Mining Industry
Prepared using APQC’s Open Standards Benchmarking® portal, this article highlights important measures and median metric values for the Redeploy and retire employees process…
Measure Spotlight Results
(1 - 5 of 3847 Results)Number of FTEs that perform IT processes per $1 billion revenue
Number of end users serviced by the IT function per IT function FTE
Business entity revenue per business entity employee
Total IT cost, excluding depreciation/amortization, per $1,000 revenue
Selling, general, and administrative (SGA) costs as a percentage of business entity revenue
