Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
Data and Measures|
Best Practices in Process Improvement 2024: Services Industry Report
The goal of process management is to improve performance. Whether the emphasis is customer retention, cycle time, employee satisfaction, efficiency, business growth,…
-
Data and Measures|
Accounts Payable Practices Report: Services Industry
APQC conducts ongoing survey research on accounts payable and expense reimbursement performance to help organizations assess the structure, performance, and practice of their…
-
Data and Measures|
Planning and Management Accounting Key Benchmarks: Mining Industry
Prepared using data from APQC's Open Standards Benchmarking® in planning and management accounting, this table highlights planning and management accounting key performance…
-
Data and Measures|
Marketing Practices Report: Financial Services/Banking Industry
APQC conducts research on marketing business practices to help organizations assess the performance of their own processes and functions compared to their peers. This survey…
-
Data and Measures|
Sales Strategy: Financial Services/Banking Industry, Sales Practices Report
APQC conducts research on sales business practices to help organizations assess the performance of their own processes and functions compared to their peers.This survey-based…
-
Data and Measures|
Accounts Payable Practices Report: Financial Services/Banking Industry
APQC conducts ongoing survey research on accounts payable and expense reimbursement performance to help organizations assess the structure, performance, and practice of their…
-
Data and Measures|
Expense Reimbursement Practices Report: Services Industry
APQC conducts ongoing survey research on expense reimbursement performance to help organizations assess the structure, performance, and practice of their finance functions…
-
Data and Measures|
Expense Reimbursement Practices Report: Financial Services/Banking Industry
APQC conducts ongoing survey research on expense reimbursement performance to help organizations assess the structure, performance, and practice of their finance functions…
-
Data and Measures|
Customer Credit and Invoicing Key Benchmarks: Services Industry
Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this table highlights financial management customer invoicing and credit key…
-
Data and Measures|
Customer Credit and Invoicing Key Benchmarks: Financial Services/Banking Industry
Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this table highlights financial management customer invoicing and credit key…
-
Data and Measures|
Current State of Learning and Development Survey Report: Financial Services/Banking Industry
In the first half of 2023, APQC launched a research study to understand how organizations are approaching learning and development (L&D) today. L&D leaders from across the…
-
Investing in effective enterprise content management processes is crucial for organizations. APQC's research on successful content management programs shows how to formulate…
-
Reports & White Papers|
Reasons To Invest In Content Management
The importance of investing in enterprise content management processes and structures is becoming more apparent among organizations. Over time, the lack of effective…
-
Reports & White Papers|
10 Steps to Get a KM Program Off the Ground
Speed to results is critical for any fledgling knowledge management program. The faster KM can switch from planning to execution and start delivering value to the business,…
-
Webinars & Videos|
An Interactive Conversation with 2020 Excellence in KM Recipients
In this two-hour web event, APQC’s Cindy Hubert, Darcy Lemons, and Lauren Trees facilitated three interactive conversations with leaders from high-achieving KM teams…
Measure Spotlight Results
(1 - 5 of 3643 Results)Percentage of payroll disbursements that are manual checks/payments
Percentage of total FTEs that perform the process group "process payroll" that perform the process "manage pay"
Percentage of total FTEs that perform the process group "process payroll" that perform the process "process payroll taxes"
Percentage of total FTEs that perform the process group "process payroll" that perform the process "report time"
Personnel cost to perform the process group "process payroll" per $1,000 revenue
