Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study|
Leveraging Deep Knowledge Transfer at APQC
The Knowledge Management Capability Assessment Tool (KM CAT), one of APQC's flagship assessments, rates an organization’s capabilities and maturity in knowledge management…
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Data and Measures|
Virtual Collaboration in the Utility Industry
In September/October 2020, APQC conducted a survey to understand people’s experiences collaborating virtually with coworkers. This report provides insight into virtual…
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Data and Measures|
2019 Knowledge Management Priorities in the Nonprofit & Research Sectors
This report outlines nonprofit and research organizations’ KM goals for 2019, the tools and approaches KM teams are currently focused on, and how KM professionals feel about…
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Everyone wants engagement—but few know how to define it. This makes it a challenge to pursue, measure, prompt, and reward. According to Rachel Happe, co-founder and principal…
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For two decades, Schlumberger used custom-built software to support its world-leading communities of practice. But it recently shifted its community discussion forums (known…
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At APQC’s 2019 KM Conference, Hanan Al Mheiri, assistant manager of KM at Dubai Electricity and Water Authority (DEWA), shared insights and lessons learned from her…
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Presentation Slides|
KM Reinvention: Faster, Tougher, Smarter
Change is inevitable. Even when everything is going well and you're at the top of your KM game, you can be sure that tomorrow will not look like today. Whether driven by a…
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Presentation Slides|
Using Online Collaboration Platforms and Communities to Learn
Many organizations and individuals fall into the trap that technology can fix it all because they lack the understanding of the main factors that make knowledge management…
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Presentation Slides|
The Language of Engagement
Everyone wants engagement - but few know how to define it, which makes it a challenge to pursue, measure, prompt, and reward. We know engagement is critical to learning,…
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Presentation Slides|
Integrating Enterprise Social Tools and Communities of Practice
For two decades, Schlumberger had used custom-built software to support its world leading communities of practice. In 2016, enterprise social networking was launched within…