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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study
People-Centered Change Management: Sunflower
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Presentation Slides
How Digital Transformation Helps Utilities Drive Better Performance
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Webinars & Videos
How Digital Transformation Helps Utilities Drive Better Performance
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Presentation Slides
Digital Process Transformation: A Value-Driven Approach
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Presentation Slides
Let's Get Intentional About Accelerating and Sustaining Process Improvement Behavior Change
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Articles
Driving Value in Digital Process Transformation
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Articles
Driving Effective Process Improvement Behavior Change
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Case Study
Establishing an Analytics Program: Cementos Argos S.A Case Study
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Case Study
Managing Change Across the Enterprise at Puget Sound Energy: Case Study
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Articles
ConocoPhillips Rides the Storm of Change in KM
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Data and Measures
2017 Process and Performance Management Priorities and Challenges in the Professional Services Industry
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Articles
How Procurement Supports Organizational Agility
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
