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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles
Sourcing and Procurement Blueprint for Success: Executive Summary
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Collections
APQC's Process Classification Framework (PCF) - Cross-Industry and Industry-Specific Versions
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Data and Measures
Key Training and Development Benchmarks: Utility Industry
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Data and Measures
Key Training and Development Benchmarks: Services Industry
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Data and Measures
Expense Reimbursement Key Benchmarks: Industrial Products Industry
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Data and Measures
Expense Reimbursement Key Benchmarks: Services Industry
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Data and Measures
Expense Reimbursement Key Benchmarks: Utility Industry
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Process Classification Framework
APQC Process Classification Framework (PCF) - Utilities - PDF Version 7.2.1
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Process Classification Framework
APQC Process Classification Framework (PCF) - Corrosion - PDF Version 1.1.1
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Process Classification Framework
APQC Process Classification Framework (PCF) - Utilities - Excel Version 7.2.1
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Case Study
Using the PCF to Drive Performance and Improvements: South East Water Case Study
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Articles
Finance Still Too Fat: General Accounting and Reporting
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Collections
TreePad Versions of APQC's Cross-Industry and Industry-Specific Process Classification Framework (PCF)
Featured Resources
Staff Selections
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Articles
The CFO's Role in Leading Strategy in the Post-COVID Era
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Infographics
How Organizational Size Affects Process Program Structures
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Articles
Understanding Management Layers & Spans of Control
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Articles
Encouraging Collaboration in the New Reality
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Articles
What Supply Chain Leaders Need to Know for 2021
