Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Sales Key Benchmarks: Pharmaceutical Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The category “Market and Sell Products and…
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Data and Measures|
Marketing Key Benchmarks: Pharmaceutical Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The category “Market and Sell Products and…
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Data and Measures|
Marketing Key Benchmarks: Utility Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The category “Market and Sell Products and…
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Data and Measures|
Customer Service Key Benchmarks: Pharmaceutical Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The category “Manage Customer Service”…
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Data and Measures|
Customer Service Key Benchmarks: Utility Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The category “Manage Customer Service”…
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Data and Measures|
Sales Key Benchmarks: Utility Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The category “Market and Sell Products and…
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Data and Measures|
Robotic Process Automation in Supply Chain: 2024 Pharmaceutical Industry
APQC conducts periodic quick polls in supply chain to learn about the latest trends in emerging technologies and key practices. In May 2024, APQC gathered insights from…
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APQC conducts periodic quick polls in supply chain to learn about the latest trends in emerging technologies and key practices. In May 2024, APQC gathered insights from…
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Data and Measures|
Big Data and Advanced Analytics in Supply Chain: 2024 Pharmaceutical Industry
APQC conducts periodic quick polls in supply chain to learn about the latest trends in emerging technologies and key practices. In May 2024, APQC gathered insights from…
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APQC conducts periodic quick polls in supply chain to learn about the latest trends in emerging technologies and key practices. In May 2024, APQC gathered insights from…
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Data and Measures|
Digital Transformation in Supply Chain: 2024 Pharmaceutical Industry
APQC conducts periodic quick polls in supply chain to learn about the latest trends in emerging technologies and key practices. In May 2024, APQC gathered insights from…
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Collections|
Digital Transformation in Supply Chain: 2024 Quick Poll
APQC conducts periodic quick polls in supply chain to learn about the latest trends in emerging technologies and key practices. In May 2024, APQC gathered insights from…
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Data and Measures|
Reward and Retain Employees Key Benchmarks: Utility Industry
A collection of key human capital benchmarks prepared from APQC’s Open Standards Benchmarking® in Reward and Retain Employees, this article highlights reward and retain…
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Data and Measures|
Reward and Retain Employees Key Benchmarks: Pharmaceutical Industry
A collection of key human capital benchmarks prepared from APQC’s Open Standards Benchmarking® in Reward and Retain Employees, this article highlights reward and retain…
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Prepared using data from APQC’s Open Standards Benchmarking in Human Capital Management (HCM), this collection highlights key performance indicator (KPI) benchmarks for…