Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Finance Organization Key Benchmarks: Utility Industry
Prepared using data from APQC's Open Standards Benchmarking for the finance organization, this article highlights key performance indicator (KPI) benchmarks for organizations…
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Data and Measures|
IT Organization Performance Key Benchmarks: Utility Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. Prepared using data from APQC’s Open Standards…
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Process Classification Framework|
APQC Process Classification Framework (PCF) - Utilities - Excel Version 6.1.0
Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate…
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Data and Measures|
Evolution of Benchmarking 2022: Energy and Utilities Industry
Today, benchmarking remains one of the most popular management tools. But even great management tools like benchmarking cannot stand still and need to look towards the future…
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Presentation Slides|
How Digital Transformation Helps Utilities Drive Better Performance
A global energy transition is creating change—opportunities and challenges on multiple fronts across the industry value chain. As utility organizations face the future and…
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Webinars & Videos|
How Digital Transformation Helps Utilities Drive Better Performance
A global energy transition is creating change—opportunities and challenges on multiple fronts across the industry value chain. As utility organizations face the future and…