Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
As part of APQC's research into best practices in business process outsourcing (BPO), APQC interviewed Michel Newman, the Chief Human Resources and Compliance officer of Geo…
-
Data and Measures|
Finance Shared Services Key Benchmarks: Utility Industry
Prepared using data from the APQC/ScottMadden Finance Shared Services Benchmarking Assessments, these benchmarks highlight key performance indicators (KPI) for the utiliy…
-
Data and Measures|
Understanding Sustainability Programs: Manufacturing Sector
Environment is touted as the next big disruptor organizations should prepare for. In October 2021, APQC conducted a survey to understand the scope of sustainability in…
-
Data and Measures|
Understanding Sustainability Programs: Utility Industry
Environment is touted as the next big disruptor organizations should prepare for. In October 2021, APQC conducted a survey to understand the scope of sustainability in…
-
Data and Measures|
Fixing Process & Knowledge Productivity Problems Survey Report: Utility
Wasted time, duplicated work, and inefficient processes chip away at an organization’s bottom line. Small inefficiencies add up—and they can hurt innovation and competitive…
-
Houston-based Zeppelin Coffee, an artisanal coffee roastery, has put sustainability at the core of its business model, leading the organization to develop new products that…
Measure Spotlight Results
(1 - 5 of 243 Results)Total cost to perform the process "manage employee orientation and deployment" per business entity FTE
Total cost to perform the process "manage employee performance" per business entity FTE
Total cost to perform the process "manage employee orientation and deployment" as a percentage of total cost to perform the process group "manage employee on-boarding, development, and training"
Total cost to perform the process "manage employee performance" as a percentage of total cost to perform the process group "manage employee on-boarding, development, and training"
Total cost to perform the process "manage employee development" as a percentage of total cost to perform the process group "manage employee on-boarding, development, and training"
