Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
2022 Process and Performance Management Priorities and Challenges: Manufacturing Sector
APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2022. This report looks at the top…
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Data and Measures|
2022 Process and Performance Management Priorities and Challenges: Petroleum and Chemicals Industry
APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2022. This report looks at the top…
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To combat operational silos limiting process improvement efforts, Vanguard developed a structured approach to engage the business in value stream mapping, which allowed it to…
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Puget Sound Energy, an energy and utility industry with 2,700 employees, identified change management as one of the areas needed to reduce the risk of failure to deliver key…
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In September 2017, APQC interviewed eight organizations on the role of the project management office (PMO) within the energy utility industry. All of the participating…
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Case Study|
Breaking Down Operational Silos for Performance Excellence: Puget Sound Energy Case Study
By 2015 Puget Sound Energy found itself with increasing infrastructure- and technology-focused projects—many of which included process and performance improvements. At this…
Measure Spotlight Results
(1 - 5 of 231 Results)Number of business entity employees per FTE that performs the process group "develop and counsel employees"
Number of business entity employees per FTE in learning administration
Percentage of legal services FTEs that perform the process "manage regulatory activities"
Percentage of legal services FTEs that perform the process "manage litigation and dispute resolution"
Percentage of legal services FTEs that perform the process "oversee corporate governance"
