Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
IT Organization Performance Practices Report: Utility Industry
This presentation provides a summary of practices in the utility industry related to strategy/structure, analytics, management of electronic information, IT architecture…
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Data and Measures|
IT Organization Performance Practices Report: Media & Entertainment Industry
This presentation provides a summary of practices in the media and entertainment industry related to strategy/structure, analytics, management of electronic information, IT…
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The energy and utility industry faces an unprecedented confluence of external forces. Market, environmental, geopolitical, regulatory, technical and technological, and socio…
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Data and Measures|
IT Organization Performance Key Benchmarks: Utility Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. Prepared using data from APQC’s Open Standards…
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Data and Measures|
IT Organization Performance Key Benchmarks: Media and Entertainment Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. Prepared using data from APQC’s Open Standards…
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Data and Measures|
How IT Moves to the Cloud Practices Report: Utility Industry
APQC conducts ongoing survey research on IT application development and maintenance to help organizations assess the structure, performance, and practice of their IT…
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Data and Measures|
How IT Moves to the Cloud Practices Report: Media and Entertainment Industry
APQC conducts ongoing survey research on IT application development and maintenance to help organizations assess the structure, performance, and practice of their IT…
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Data and Measures|
IT Application Development and Maintenance Key Benchmarks: Media and Entertainment Industry
Prepared using data from APQC’s Open Standards Benchmarking® in IT Application Development Performance Assessment, this article highlights important IT application…
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Data and Measures|
IT Application Development and Maintenance Key Benchmarks: Utility Industry
Prepared using data from APQC’s Open Standards Benchmarking® in IT Application Development Performance Assessment, this article highlights important IT application…
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Presentation Slides|
How Digital Transformation Helps Utilities Drive Better Performance
A global energy transition is creating change—opportunities and challenges on multiple fronts across the industry value chain. As utility organizations face the future and…
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Webinars & Videos|
How Digital Transformation Helps Utilities Drive Better Performance
A global energy transition is creating change—opportunities and challenges on multiple fronts across the industry value chain. As utility organizations face the future and…
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At APQC’s 2019 KM Conference, John Boden, vice president of information and member services for the Society for Petroleum Engineers (SPE), and Reid Smith, co-founder and CEO…
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Presentation Slides|
Powering Knowledge Discovery and Knowledge Flow with Artificial Intelligence
The increasing volume of information and diversity of channels make it difficult to connect with the knowledge and subject matter experts needed to solve problems. As a…
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In February 2018, APQC spoke with ENGIE's Martin Ruane, director of robotic process automation (RPA), about setting up an RPA program at ENGIE, including staffing it, change…
Measure Spotlight Results
(1 - 5 of 464 Results)Length in years of information architecture planning horizon
Number of FTEs that perform IT processes per $1 billion revenue
Number of end users serviced by the IT function per IT function FTE
Percentage of total IT cost, excluding depreciation/amortization, allocated to growth/transformation of the business
Percentage of total IT cost, excluding depreciation/amortization, allocated to operating/maintaining the business
