Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Knowledge Management Program Key Benchmarks: Financial Services/Banking Industry
Gain insight into the efficiency and effectiveness of your organization’s processes in the financial services or banking industry by benchmarking common business activities…
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Data and Measures|
Knowledge Management Program Key Benchmarks: Services Industry
Gain insight into the efficiency and effectiveness of your organization’s processes in the services industry by benchmarking common business activities. The process group …
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Collections|
2025 Supply Chain Priorities and Challenges
This collection contains content created from APQC's 2025 annual research into priorities and challenges for Supply Chain Management.Click here for results from 2024's…
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Data and Measures|
2025 Supply Chain Priorities and Challenges: Electronics Industry
APQC concluded its 11th annual Supply Chain Management Priorities and Challenges research in early 2025. The purpose of this research was to learn about organizations’ supply…
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Data and Measures|
2025 Supply Chain Priorities and Challenges: Financial Services/Banking Industry
APQC concluded its 11th annual Supply Chain Management Priorities and Challenges research in early 2025. The purpose of this research was to learn about organizations’ supply…
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Data and Measures|
2025 Supply Chain Priorities and Challenges: Services Industry
APQC concluded its 11th annual Supply Chain Management Priorities and Challenges research in early 2025. The purpose of this research was to learn about organizations’ supply…
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Data and Measures|
Business Process Management Maturity Benchmarks: Services Industry
This report is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT), which allows services organizations to assess their level of…
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Prepared using data from APQC’s Open Standards Benchmarking in Human Capital Management (HCM), this collection highlights key performance indicator (KPI) benchmarks for…
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Data and Measures|
Manage Employee Information and Analytics Key Benchmarks: Financial Services/Banking Industry
Prepared using data from APQC’s Open Standards Benchmarking® portal, this table highlights benchmarks for the process group “Manage employee information and analytics” (PCF…
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Data and Measures|
Manage Employee Information and Analytics Key Benchmarks: Electronics Industry
Prepared using data from APQC’s Open Standards Benchmarking® portal, this table highlights benchmarks for the process group “Manage employee information and analytics” (PCF…
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Prepared using data from APQC’s Open Standards Benchmarking in Human Capital Management (HCM), this collection highlights key performance indicator (KPI) benchmarks for…
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Data and Measures|
Manage Employee Information and Analytics Key Benchmarks: Services Industry
Prepared using data from APQC’s Open Standards Benchmarking® portal, this table highlights benchmarks for the process group “Manage employee information and analytics” (PCF…
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Data and Measures|
Business Process Management Maturity Benchmarks: Electronics Industry
This report is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT), which allows electronics organizations to assess their level of…
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Data and Measures|
Business Process Management Maturity Benchmarks: Financial Services/Banking Industry
This report is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT), which allows financial services/banking organizations to assess…
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Data and Measures|
Delegation of Authority Policy Practices: Financial Services/Banking Industry
APQC conducts survey research on delegation of authority policy to help organizations assess the structure, performance, and practice of their finance functions against peers…
Measure Spotlight Results
(1 - 5 of 3839 Results)Number of FTEs that perform IT processes per $1 billion revenue
Number of end users serviced by the IT function per IT function FTE
Business entity revenue per business entity employee
Total IT cost, excluding depreciation/amortization, per $1,000 revenue
Selling, general, and administrative (SGA) costs as a percentage of business entity revenue
