Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
2025 Supply Chain Priorities and Challenges: Electronics Industry
APQC concluded its 11th annual Supply Chain Management Priorities and Challenges research in early 2025. The purpose of this research was to learn about organizations’ supply…
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Data and Measures|
Manage Employee Information and Analytics Key Benchmarks: Electronics Industry
Prepared using data from APQC’s Open Standards Benchmarking® portal, this table highlights benchmarks for the process group “Manage employee information and analytics” (PCF…
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Data and Measures|
Manage Employee Information and Analytics Key Benchmarks: Media and Entertainment Industry
Prepared using data from APQC’s Open Standards Benchmarking® portal, this table highlights benchmarks for the process group “Manage employee information and analytics” (PCF…
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Data and Measures|
Business Process Management Maturity Benchmarks: Electronics Industry
This report is prepared with data from APQC's Business Process Management Maturity Assessment Tool (BPM MAT), which allows electronics organizations to assess their level of…
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Data and Measures|
Finance Shared Services Key Benchmarks: Electronics Industry
Prepared using data from the APQC/ScottMadden Finance Shared Services Benchmarking Assessments, these benchmarks highlight key performance indicators (KPI) for the…
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Data and Measures|
Redeploy and Retire Employees Key Benchmarks: Media and Entertainment Industry
Prepared using APQC’s Open Standards Benchmarking® portal, this article highlights important measures and median metric values for the Redeploy and retire employees process…
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Data and Measures|
Redeploy and Retire Employees Key Benchmarks: Electronics Industry
Prepared using APQC’s Open Standards Benchmarking® portal, this article highlights important measures and median metric values for the Redeploy and retire employees process…
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Collections|
Accounts Payable Key Benchmarks
Prepared using data from APQC's Open Standards Benchmarking in accounts payable and expense reimbursement, this table highlights financial management key performance…
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Data and Measures|
General Accounting and Reporting Key Benchmarks: Media and Entertainment Industry
Prepared using data from APQC’s Open Standards Benchmarking® in general accounting and reporting, this article highlights key performance indicators (KPIs) for general…
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Data and Measures|
General Accounting and Reporting Key Benchmarks: Electronics Industry
Prepared using data from APQC’s Open Standards Benchmarking® in general accounting and reporting, this article highlights key performance indicators (KPIs) for general…
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Data and Measures|
Payroll Key Benchmarks: Electronics Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Process payroll” includes…
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Data and Measures|
Accounts Payable Practices Report: Electronics Industry
APQC conducts ongoing survey research on accounts payable and expense reimbursement performance to help organizations assess the structure, performance, and practice of their…
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Data and Measures|
Accounts Receivable Practices: Electronics Industry
Prepared using APQC’s Open Standards Benchmarking® data in Accounts Receivable (including Collections), this presentation highlights qualitative performance indicator (KPI)…
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Collections|
Accounts Receivable Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Perform revenue accounting”…
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Collections|
Supply Chain Planning Key Benchmarks
With metric data from APQC’s Open Standards Benchmarking in supply chain planning, this collection highlights articles with supply chain planning benchmarks for organizations…
Measure Spotlight Results
(1 - 5 of 3847 Results)Number of FTEs that perform IT processes per $1 billion revenue
Number of end users serviced by the IT function per IT function FTE
Business entity revenue per business entity employee
Total IT cost, excluding depreciation/amortization, per $1,000 revenue
Selling, general, and administrative (SGA) costs as a percentage of business entity revenue
