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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures
Business Process Management Maturity Benchmarks: Distribution/Transportation Industry
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Data and Measures
People of Process Management: Education Industry
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Webinars & Videos
How UPS Empowers Employees to Conduct Their Own Process Improvement Efforts
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Presentation Slides
How UPS Empowers Employees to Conduct Their Own Process Improvement Efforts
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Case Study
Robotic Process Automation as a Tool for Business Transformation: BDP International Case Study
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Case Study
Implementing Lean Principles at Des Moines Public Schools
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Case Study
Teacher Licensing at Kansas State Department of Education: Quick Process Saves Agency Time and Money
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Tools & Templates
Stabilize and Sustain Changes from Projects and Initiatives
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Presentation Slides
Sample Capability Models, Process Flows, and a Capability Profile for Broward County Public Schools
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Presentation Slides
Evaluate and Procure Curricular Resources in St. Louis School
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Tools & Templates
SIPOC Template for Digital Curation
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Tools & Templates
Content Needs Assessment and Acquisition in K-12: Process Maps (Simplified)
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Tools & Templates
Content Needs Assessment and Acquisition in K-12: Process Maps (Detailed)
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Tools & Templates
Aggregation of Digital Content in K-12: Process Maps and SIPOCs
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Tools & Templates
Reviewing Content in K-12: SIPOC and Process Maps
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
