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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Collections
Enterprise Content and Collaboration in the Cloud
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Data and Measures
Virtual Collaboration in the Education Industry
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Infographics
What Makes Tata Steel Excellent at KM?
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Articles
Communities of Practice: Advice from KM Leaders
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Presentation Slides
Supporting Institutional Change Through Employee Engagement and Process Improvement
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Presentation Slides
Giving Counselors and Support Staff Some Love
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Articles
Engaging Employees in Process at Michigan State University
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Webinars & Videos
Giving Counselors and Support Staff Some Love
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Webinars & Videos
Supporting Institutional Change Through Employee Engagement and Process Improvement
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Articles
Empowering Counselors and Support Staff with ProUnitas
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Case Study
Excellence in Knowledge Management at Tata Steel
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Data and Measures
Intersection of Data, Process, and Knowledge Management: Retail and Wholesale Industry
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Data and Measures
Innovation in the Face of Disruption: Education and Non-Profit Industries Report
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Reports & White Papers
Using Knowledge-Sensitive Measures to Evaluate KM's Impact in STEM Disciplines
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Articles
Making the Case for KM to STEM Workers and Leaders
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
