Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
The Future of Finance Talent Survey Report: Services Industry
Finance functions are evolving, looking to add higher-value services to their traditional focus on administration and compliance. With this shift, many are recognizing the…
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Data and Measures|
HR Customer Satisfaction Survey Report: Education Industry
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
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Data and Measures|
HR Customer Satisfaction Survey Report: Services
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
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Data and Measures|
Reward and Retain Key Benchmarks: Services Industry
A collection of key human capital benchmarks prepared from APQC’s Open Standards Benchmarking® in Reward and Retain Employees, these articles highlight reward and retain key…
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Reports & White Papers|
Reward and Retention Practices Report: Services Industry
APQC conducts ongoing OSB survey research on rewarding and retaining employees to help organizations assess the structure, performance, and practices of their reward and…
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Data and Measures|
Key Talent Management Benchmarks: Services Industry
Prepared using APQC’s Open Standards Benchmarking® portal, this table highlights human capital management benchmarks in the talent management process for organizations in the…
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Reports & White Papers|
Engagement & Employee Experience Survey Report: Services Industry
Find out how organizations in the services industry are approaching engagement and the employee experience today. This industry-specific report, based on APQC's 2019 survey…
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Worker's today have many options when it comes to choosing where they work. But, employers have options too--options when it comes to engaging and retaining employees. Learn…
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Case Study|
Transforming the Employee Experience at IBM
From an April 2019 APQC webinar, IBM’s Benoit Hardy-Vallée presented five guiding principles that IBM used to transform HR and the employee experience. Use Agile and…
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What is the employee experience? How does it differ from employee engagement? How are employee experiences and HR processes different? Why is there so much interest in the…
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Webinars & Videos|
Transforming the Employee Experience at IBM
From an April 2019 APQC webinar, IBM’s Benoit Hardy-Vallée presented five guiding principles that IBM used to transform HR and the employee experience. Use Agile and…
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Presentation Slides|
Transforming the Employee Experience at IBM
From an April 2019 APQC webinar, IBM’s Benoit Hardy-Vallée presented five guiding principles that IBM used to transform HR and the employee experience. Use Agile and…
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Data and Measures|
Talent Management Industry Spotlight - Services
Based on qualitative data from APQC's Talent Management Open Standards Benchmarking® survey, this report details key practices related to employee development/training and…
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In this article, APQC's Elissa Tucker, research program manager for human capital management, provides her thoughts on why mentoring has become a hot topic. She also provides…
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Collections|
Recruiting, Selecting, and Retaining Talent
This collection contains the best practices report, study overview, case studies, and Knowledge Transfer Session (KTS) slides from APQC's Recruiting, Selecting, and…
Measure Spotlight Results
(1 - 5 of 60 Results)Number of business entity employees per FTE that performs the process group "reward and retain employees"
Number of FTEs that perform the process group "reward and retain employees" per $1 billion revenue
Total cost to perform the HR function per FTE that performs the process group "reward and retain employees"
Average tenure in months for business entity agents
Percentage of new hire retention after 12 months
