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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles
Putting the 'Enterprise' in ERM at a Banking Organization
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Collections
Enterprise Content and Collaboration in the Cloud
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Data and Measures
Supply Chain Management Employee Key Benchmarks: Financial Services/Banking Industry
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Data and Measures
Reward and Retain Key Benchmarks: Financial Services/Banking Industry
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Collections
Key Human Capital Benchmarks: Financial Services/Banking Industry
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Data and Measures
Virtual Collaboration in the Education Industry
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Data and Measures
Virtual Collaboration in the Financial Services/Banking Industry
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Tools & Templates
KM Program Structure & Staffing Examples: Excellence in Knowledge Managment Recipients
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Data and Measures
Digital Transformation of the Finance Function: Financial Services/Banking Industry Practices Report
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Data and Measures
Talent Acquisition Practices Report: Financial Services/Banking Industry
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Data and Measures
Redeploy and Retire Key Benchmarks: Financial Services/Banking Industry
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Process Classification Framework
APQC Process Classification Framework (PCF) - Banking PCF - Excel Version 7.0.5 - Francais
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Infographics
What Makes Capital Group-American Funds Service Group Excellent at KM?
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Collections
APQC's Process Classification Framework (PCF) - Cross-Industry and Industry-Specific Versions
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Process Classification Framework
APQC Process Classification Framework (PCF) - Banking PCF - Excel Version 6.1.0- Francais
Featured Resources
Staff Selections
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Articles
The CFO's Role in Leading Strategy in the Post-COVID Era
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Infographics
How Organizational Size Affects Process Program Structures
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Articles
Understanding Management Layers & Spans of Control
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Articles
Encouraging Collaboration in the New Reality
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Articles
What Supply Chain Leaders Need to Know for 2021
