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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles
Next 90 Days Educators ‘Panel Discussion
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Presentation Slides
Supporting Institutional Change Through Employee Engagement and Process Improvement
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Webinars & Videos
Supporting Institutional Change Through Employee Engagement and Process Improvement
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Articles
Engaging Employees in Process at Michigan State University
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Articles
Paige Fenton Hughes on Finding a 'New Normal' For Education
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Process Classification Framework
APQC Process Classification Framework (PCF) - Education - Excel Version 7.2.1
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Case Study
Building The Future With Automation At École Hôtelière De Lausanne
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Tools & Templates
Stabilize and Sustain Changes from Projects and Initiatives
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Presentation Slides
Sample Capability Models, Process Flows, and a Capability Profile for Broward County Public Schools
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Presentation Slides
Evaluate and Procure Curricular Resources in St. Louis School
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Tools & Templates
SIPOC Template for Digital Curation
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Articles
Consider These Metrics for Processes Related to Curating Content for Personalized Learning
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Case Study
From Taxonomy to Process Improvements: University of North Texas System Administration Case Study
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Presentation Slides
Cypress-Fairbanks ISD: Taking the Service Request Process from Good to Great
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Case Study
Cypress-Fairbanks ISD: Our Journey from Good to Great
Featured Resources
Staff Selections
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Infographics
Benefits of O2C End-to-End Process Management
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Case Study
Elevating the Candidate Experience at Mercy Hospital Systems
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Case Study
Excellence in Knowledge Management at Capital Group - American Funds Service Group
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Reports & White Papers
Sourcing and Procurement Blueprint for Success
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Webinars & Videos
Tools for Re-Engineering Your Processes
