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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Process Classification Framework
APQC Process Classification Framework (PCF) - Education - Excel Version 7.2.1
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Case Study
Building The Future With Automation At École Hôtelière De Lausanne
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Presentation Slides
Evaluate and Procure Curricular Resources in St. Louis School
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Presentation Slides
Sample Capability Models, Process Flows, and a Capability Profile for Broward County Public Schools
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Tools & Templates
Stabilize and Sustain Changes from Projects and Initiatives
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Tools & Templates
SIPOC Template for Digital Curation
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Articles
Consider These Metrics for Processes Related to Curating Content for Personalized Learning
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Case Study
From Taxonomy to Process Improvements: University of North Texas System Administration Case Study
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Presentation Slides
Cypress-Fairbanks ISD: Taking the Service Request Process from Good to Great
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Case Study
Cypress-Fairbanks ISD: Our Journey from Good to Great
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Tools & Templates
Content Needs Assessment and Acquisition in K-12: Process Maps (Simplified)
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Tools & Templates
Content Needs Assessment and Acquisition in K-12: Process Maps (Detailed)
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Tools & Templates
Aggregation of Digital Content in K-12: Process Maps and SIPOCs
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Tools & Templates
Reviewing Content in K-12: SIPOC and Process Maps
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Tools & Templates
Dispersing Content in K-12: Process Maps
Featured Resources
Staff Selections
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Reports & White Papers
Best Practices for Knowledge Management Excellence: 2019
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
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Reports & White Papers
Upping Your Change Engagement Game
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Articles
How Finance Leaders Improve Planning by Improving Visibility into Performance
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Articles
Better Together: Forming KM Partnerships and Alliances
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Articles
How Finance Teams Improve Their Focus on FP&A
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Reports & White Papers
Supply Chain Analytics Survey Report
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
