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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures
Virtual Collaboration in the Education Industry
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Presentation Slides
Supporting Institutional Change Through Employee Engagement and Process Improvement
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Articles
Engaging Employees in Process at Michigan State University
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Webinars & Videos
Supporting Institutional Change Through Employee Engagement and Process Improvement
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Articles
Paige Fenton Hughes on Finding a 'New Normal' For Education
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Data and Measures
Innovation in the Face of Disruption: Education and Non-Profit Industries Report
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Collections
Knowledge Management Profiles by Industry: Industrial Products and Manufacturing
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Case Study
From Taxonomy to Process Improvements: University of North Texas System Administration Case Study
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Data and Measures
Next-Generation Communities of Practice Survey Summary Report for the Education/Nonprofit Industry
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Data and Measures
Workspace Trends in the Consumer Products and Retail Industries
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Data and Measures
Workspace Trends in K-12 and Higher Education
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Data and Measures
Knowledge Management Maturity Industry Report: Education, Nonprofit, and NGO
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Collections
Knowledge Management Maturity Industry Reports
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Case Study
The University of Texas MD Anderson Cancer Center - Technical Mentoring Case Study
Featured Resources
Staff Selections
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Webinars & Videos
Expanding the Value of Process Management: Seven Tenets
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Reports & White Papers
Evolving Practices in Enterprise Risk Management: Survey Summary Report
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Tools & Templates
End-to-End Process Maps and Measures: Hire-to-Retire
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Reports & White Papers
10 Steps to Get a KM Program Off the Ground
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
