Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Prepared using data from APQC’s Open Standards Benchmarking in Human Capital Management (HCM), this collection highlights key performance indicator (KPI) benchmarks for…
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Data and Measures|
Redeploy and Retire Employees Key Benchmarks: Services Industry
Prepared using APQC’s Open Standards Benchmarking® portal, this article highlights important measures and median metric values for the Redeploy and retire employees process…
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Data and Measures|
Training and Development Key Benchmarks: Services Industry
Prepared using data from APQC’s Open Standards Benchmarking® database, this article provides talent development key performance indicators (KPIs) for organizations in the…
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Data and Measures|
AI Trends in the Finance Function: Services Industry Report
In 2024, finance leaders from various regions and industries answered questions about how they have supported the implementation of AI in their finance function, and how they…
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Data and Measures|
Accounts Payable Key Benchmarks: Services Industry
Prepared using APQC’s Open Standards Benchmarking in accounts payable survey, this table highlights AP key performance indicator (KPI) benchmarks for organizations in the…
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Internal Controls Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Manage Internal Controls”…
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Accounts Receivable Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Perform revenue accounting”…
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Identifying Gaps in the Employee Experience
Many organizations are struggling with how to retain employees as they watch their turnover rates go up and their retention rates go down. This has led organization leaders…
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Data and Measures|
Environmental Reporting: Services Industry
As part of ongoing research into environmental, social, and governance (ESG) practices, APQC gathered information on the latest trends in the scope of ESG reporting, ESG…
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Data and Measures|
Scope of ESG Reporting: Services Industry
As part of ongoing research into environmental, social, and governance (ESG) practices, APQC gathered information on the latest trends in the scope of ESG reporting, ESG…
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General Accounting and Reporting Key Benchmarks
Prepared using data from APQC’s Open Standards Benchmarking® in general accounting and reporting, this collection features key performance indicators (KPIs) for general…
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Data and Measures|
Supply Chain Planning Key Benchmarks: Services Industry
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Supply Chain Planning, this article provides key performance indicator (KPI) benchmarks for organizations in…
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Data and Measures|
Customer Credit and Invoicing Key Benchmarks: Industrial Products Industry
Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this table highlights financial management customer invoicing and credit key…
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Data and Measures|
Customer Credit and Invoicing Key Benchmarks: Services Industry
Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this table highlights financial management customer invoicing and credit key…
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Procurement Key Benchmarks
Featuring data from APQC's Open Standards Benchmarking in Procurement, these articles highlight the median performance level on important procurement benchmarks for…
Measure Spotlight Results
(1 - 5 of 3849 Results)Business entity revenue per business entity FTE
Cost of goods sold as a percentage of revenue
Business entity revenue per business entity employee
Selling, general, and administrative (SGA) costs as a percentage of business entity revenue
Selling, general, and administrative (SGA) costs per business entity employee
