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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Process Classification Framework
APQC Process Classification Framework (PCF) - Retail - PDF Version 7.2.1
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Process Classification Framework
APQC Process Classification Framework (PCF) - Corrosion - PDF Version 1.1.1
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Process Classification Framework
APQC Process Classification Framework (PCF) - Retail - Excel Version 7.2.1
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Process Classification Framework
APQC Process Classification Framework (PCF) - Education - Excel Version 7.2.1
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Presentation Slides
Sample Capability Models, Process Flows, and a Capability Profile for Broward County Public Schools
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Presentation Slides
Evaluate and Procure Curricular Resources in St. Louis School
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Case Study
From Taxonomy to Process Improvements: University of North Texas System Administration Case Study
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Process Classification Framework
APQC Process Classification Framework (PCF) - Retail - PDF Version 6.1.1
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
