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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Process Classification Framework
APQC Process Classification Framework (PCF) - Retail - PDF Version 7.2.1
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Process Classification Framework
APQC Process Classification Framework (PCF) - Upstream Petroleum- PDF Version 7.2.1
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Process Classification Framework
APQC Process Classification Framework (PCF) - Downstream Petroleum- PDF Version 7.2.1
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Process Classification Framework
APQC Process Classification Framework (PCF) - Corrosion - PDF Version 1.1.1
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Process Classification Framework
APQC Process Classification Framework (PCF) - Retail - Excel Version 7.2.1
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Process Classification Framework
APQC Process Classification Framework (PCF) - Upstream Petroleum- Excel Version 7.2.1
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Process Classification Framework
APQC Process Classification Framework (PCF) - Education - Excel Version 7.2.1
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Process Classification Framework
APQC Process Classification Framework (PCF) - Downstream Petroleum- Excel Version 7.2.1
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Presentation Slides
Sample Capability Models, Process Flows, and a Capability Profile for Broward County Public Schools
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Presentation Slides
Evaluate and Procure Curricular Resources in St. Louis School
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Case Study
From Taxonomy to Process Improvements: University of North Texas System Administration Case Study
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Process Classification Framework
APQC Process Classification Framework (PCF) - Retail - PDF Version 6.1.1
Featured Resources
Staff Selections
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Webinars & Videos
Expanding the Value of Process Management: Seven Tenets
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Reports & White Papers
Evolving Practices in Enterprise Risk Management: Survey Summary Report
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Tools & Templates
End-to-End Process Maps and Measures: Hire-to-Retire
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Reports & White Papers
10 Steps to Get a KM Program Off the Ground
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
