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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides
Supporting Institutional Change Through Employee Engagement and Process Improvement
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Articles
Engaging Employees in Process at Michigan State University
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Webinars & Videos
Supporting Institutional Change Through Employee Engagement and Process Improvement
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Case Study
People-Driven Digital Transformation at Stonnington: Case Study
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Presentation Slides
Simulation for Process Improvement
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Articles
How Ohm Engineering Enabled Alignment and Standardization at a Municipal Utility
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Articles
Simulation Modeling at the Port of Vancouver
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Presentation Slides
Strike Team: A Case Study in Conscious Leadership
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Presentation Slides
How Data and Process Simulation Can Achieve Operational Excellence
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Webinars & Videos
How Data and Process Simulation Can Achieve Operational Excellence
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Case Study
Simulation for Process Improvement at the Vancouver Fraser Port Authority: Case Study
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Tools & Templates
SIPOC Template for Digital Curation
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Articles
Developing Data-driven Processes and Measures: MITRE's Learnings From Baseball
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Presentation Slides
Moneyball Meets Government: Lessons on Agile, Data-Driven Process and Performance Management
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Collections
Avoiding Pitfalls in Fixing Finance
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
