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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Measure Spotlight Results

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Percentage of total IT cost, excluding depreciation/amortization, allocated to process group "manage the business of information technology"

Total cost to perform the process group "manage the business of IT", excluding depreciation/amortization, per $1,000 revenue

Number of IT FTEs that perform the process group "manage the business of information technology" per $1 billion revenue

Percentage of business entity IT FTEs who perform the process group "manage the business of information technology"

Overhead cost to perform the process group "manage the business of information technology", including depreciation/amortization, per $100,000 revenue
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