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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study
People-Centered Change Management: Sunflower
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Presentation Slides
How Digital Transformation Helps Utilities Drive Better Performance
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Webinars & Videos
How Digital Transformation Helps Utilities Drive Better Performance
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Case Study
Establishing an Analytics Program: Cementos Argos S.A Case Study
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Case Study
Managing Change Across the Enterprise at Puget Sound Energy: Case Study
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Webinars & Videos
How UPS Empowers Employees to Conduct Their Own Process Improvement Efforts
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Presentation Slides
How UPS Empowers Employees to Conduct Their Own Process Improvement Efforts
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Articles
Turning the Ship: An HR Manager's Experience During a Business Transformation (Webinar Summary)
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Articles
ConocoPhillips Rides the Storm of Change in KM
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Collections
Overcoming Organizational Resistance
Featured Resources
Staff Selections
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Reports & White Papers
2021 Process and Performance Management Priorities and Challenges Survey Report
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Reports & White Papers
2021 Financial Management Priorities and Challenges Survey Summary Report
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Reports & White Papers
Strategic Workforce Planning: Survey Report
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Articles
Look to The Best to Get Back on Track with Supply Chain Planning
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Articles
5 Recommendations for Excellent Content Management Processes
