Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study|
People-Centered Change Management: Sunflower
In 2016, Sunflower’s executives agreed to transition the organization to a cloud-based ERP to save costs and prioritize cybersecurity. In the earliest stages of the project,…
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Puget Sound Energy, an energy and utility industry with 2,700 employees, identified change management as one of the areas needed to reduce the risk of failure to deliver key…
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In December of 2018, APQC spoke with Diego Alvarado, process optimization manager at CMI, about the organization’s end-to-end process improvement initiatives. As part of a…
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Webinars & Videos|
How UPS Empowers Employees to Conduct Their Own Process Improvement Efforts
From a September 2018 APQC webinar, UPS has been on a multi-year journey to elevate process work by equipping employees with process skillsets. As part of this journey, UPS…
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Presentation Slides|
How UPS Empowers Employees to Conduct Their Own Process Improvement Efforts
From a September 2018 APQC webinar, UPS has been on a multi-year journey to elevate process work by equipping employees with process skillsets. As part of this journey, UPS…
