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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Collections
Enterprise Content and Collaboration in the Cloud
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Infographics
What Makes Tata Steel Excellent at KM?
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Articles
Communities of Practice: Advice from KM Leaders
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Case Study
Excellence in Knowledge Management at Tata Steel
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Data and Measures
Intersection of Data, Process, and Knowledge Management: Retail and Wholesale Industry
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Reports & White Papers
Using Knowledge-Sensitive Measures to Evaluate KM's Impact in STEM Disciplines
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Articles
Making the Case for KM to STEM Workers and Leaders
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Data and Measures
Enterprise Content and Collaboration in the Cloud: Retail and Wholesale Industry
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Articles
How to Improve Company Culture Without a Budget or Permission
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Case Study
Integrating KM into the Flow of Customer Support at Shopify
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Data and Measures
Promoting KM and Making It Stick in the Industrial Products Industry
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Collections
Putting Knowledge in the Flow of Work
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Articles
How Bechtel Promotes KM Using Change Management
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Presentation Slides
Changing Behaviors and Normalizing KM Across Your Organization
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Case Study
Knowledge Mapping in Action: Bechtel
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
