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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Consumer Products/Packaged Goods Pharmaceutical Supply Chain Management Quality Reset Filters

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Outsourced cost to perform the process "manage sales orders" as a percentage of total process cost

Percentage of sales orders received through new (such as digital/electronic) channels

Percentage of sales orders requiring no human intervention to create, modify, or fulfill

Inbound contacts for the process "manage sales orders" as a percentage of total inbound contacts

Personnel cost to perform the process "manage sales orders" as a percentage of total process cost
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