Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Advice for Using RPA in HR Shared Services
In an email interview, Anshu Gupta, vice president and head of global operations at Swedish telecom company Ericsson explained to APQC how Ericsson leverages robotic process…
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PepsiCo is evolving its approach to measuring, tracking, and promoting employee engagement. Based on a November 2019 Human Capital Management webinar presented by Christopher…
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Articles|
What It Takes To Improve Employee Engagement
30% of employees in the United States, and 16% of employees globally, are engaged at work. For many employers, employee engagement programs are failing to meet objectives…
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Presentation Slides|
How PepsiCo Is Transforming the Traditional Employee Survey
In this APQC webinar, PepsiCo’s Christopher Rotolo (vice president of PepsiCo’s global talent management and organization development) shares how PepsiCo re-imagined the way…
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Webinars & Videos|
How PepsiCo Is Transforming the Traditional Employee Survey
In this APQC webinar, PepsiCo’s Christopher Rotolo (vice president of PepsiCo’s global talent management and organization development) shares how PepsiCo re-imagined the way…
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Case Study|
Ericsson's HR Automation Journey
Automation can free HR time for value-added work and enable the kind of data-driven decision making that mitigates organizational uncertainty and risk. Yet, APQC’s HR…
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Presentation Slides|
How RPA Can Transform and Accelerate Shared Services
Robotic process automation has the potential to elevate the performance and contribution of shared services centers. Yet, fully realizing the benefits of RPA in shared…
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Webinars & Videos|
How RPA Can Transform and Accelerate Shared Services
Robotic process automation has the potential to elevate the performance and contribution of shared services centers. Yet, fully realizing the benefits of RPA in shared…
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Presentation Slides|
How Walmart Built a Data-Driven Diversity and Inclusion Strategy
In this webinar, Donald Fan (senior director of global office of culture – diversity and inclusion at Walmart) shares key learnings, pitfalls to avoid, and areas of focus…
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Webinars & Videos|
How Walmart Built a Data-Driven Diversity and Inclusion Strategy
In this webinar, Donald Fan (senior director of global office of culture – diversity and inclusion at Walmart) shares key learnings, pitfalls to avoid, and areas of focus…
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Infographics|
Predictive Workforce Analytics: Do's and Don'ts
Get advice from predictive workforce analytics best-practices organizations. Find out their recommendations and cautions for organizations just getting started with…
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Case Study|
Training and Developing Finance Talent at Verizon
In March of 2019, Dawn M. Sieh, Ph.D., finance talent development manager at Verizon, participated as a guest speaker on APQC's financial management webinar in which she…
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Case Study|
Measuring Diversity and Inclusion at Sodexo
Find out how Sodexo--a DiversityInc Top 50 Hall of Fame inductee (an honor bestowed to only six U.S. companies)--measures diversity and inclusion for its U.S. operations. …
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Case Study|
Reporting on Human Capital Management at Ericsson AB
An important part of HR strategy setting is measuring the outcomes and value of human capital processes, and leveraging employee data and workforce analytics as key inputs…
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Reports & White Papers|
Human Capital Management Strategy: Blueprint for Success
Every organization needs a plan for managing talent in ways that enable it to reach strategic objectives. This report is a roadmap for creating and implementing such a plan…
Measure Spotlight Results
(1 - 5 of 602 Results)Number of business entity employees per FTE that performs the process group "redeploy and retire employees"
Number of business entity employees per FTE that performs the process group "reward and retain employees"
Number of business entity employees per FTE that performs the process group "recruit, source, and select employees"
Number of business entity employees per HR function FTE
Personnel cost to perform the HR function as a percentage of total HR function cost
