Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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To combat operational silos limiting process improvement efforts, Vanguard developed a structured approach to engage the business in value stream mapping, which allowed it to…
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To gain a competitive advantage in the cement market and deepen its existing culture of data-driven decision making, Argos set up a dedicated center for business analytics…
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Puget Sound Energy, an energy and utility industry with 2,700 employees, identified change management as one of the areas needed to reduce the risk of failure to deliver key…
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In December of 2018, APQC spoke with Diego Alvarado, process optimization manager at CMI, about the organization’s end-to-end process improvement initiatives. As part of a…
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This article summarizes a webinar from Royal Bank of Canada (RBC). Representatives from RBC shared how the organization has supported employees to embrace agile ways of…
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Presentation Slides|
Engaging Employees in Agile at Royal Bank of Canada
This webinar discusses how Royal Bank of Canada (RBC) has supported employees to embrace agile ways of working to get innovative customer products and services out to the…
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Presentation Slides|
Engaging Employees in Agile at Royal Bank of Canada
This webinar discusses how Royal Bank of Canada (RBC) has supported employees to embrace agile ways of working to get innovative customer products and services out to the…
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Case Study|
Breaking Down Operational Silos for Performance Excellence: Puget Sound Energy Case Study
By 2015 Puget Sound Energy found itself with increasing infrastructure- and technology-focused projects—many of which included process and performance improvements. At this…
Measure Spotlight Results
(1 - 5 of 240 Results)Number of learning days per employee
Learning budget per business entity employee
Average time in days to close an identified skill or capability gap through training for an employee
Average time in calendar days to close an identified skill or capability gap in data science, digital skills and other specialty IT skills through training
Average time in calendar days (including weekends) to close an identified skill or capability gap in interpersonal skills (e.g., communication, teaming) through training
