Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Collections|
Getting the Most Out of Performance Measurement
Performance measurement can present tricky challenges for management, especially when dealing with cultural resistance. This collection of articles explains how to implement…
-
In December of 2018, APQC spoke with Diego Alvarado, process optimization manager at CMI, about the organization’s end-to-end process improvement initiatives. As part of a…
-
Webinars & Videos|
How UPS Empowers Employees to Conduct Their Own Process Improvement Efforts
From a September 2018 APQC webinar, UPS has been on a multi-year journey to elevate process work by equipping employees with process skillsets. As part of this journey, UPS…
-
Presentation Slides|
How UPS Empowers Employees to Conduct Their Own Process Improvement Efforts
From a September 2018 APQC webinar, UPS has been on a multi-year journey to elevate process work by equipping employees with process skillsets. As part of this journey, UPS…
-
Collections|
Overcoming Organizational Resistance
This collection features three case studies that explore how organizations overcome resistance that can occur in reaction to process management and change. The US Navy,…
