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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures
2021 PPM Priorities and Challenges: Services Sector
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Case Study
Evolving Practices in Enterprise Risk Management at AARP
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Reports & White Papers
AI: Construction's New Frontier of Digital Enablement
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Case Study
Evolving Practices in Enterprise Risk Management at Highmark Health
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Data and Measures
Virtual Collaboration in the Nonprofit Sector
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Collections
Supply Chain Management Blueprints for Success Reports
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Articles
AI and Smart Technologies: Advice from KM Leaders
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Articles
My Favorite Tool In the Process Toolkit Panel Discussion
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Presentation Slides
Process Toolkit to Challenge the As-Is
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Articles
Building a Process Toolkit to Challenge the As-Is
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Webinars & Videos
Process Toolkit to Challenge the As-Is
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Infographics
What Makes MITRE Excellent at KM?
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Case Study
Excellence in Knowledge Management at MITRE
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Case Study
Developing an Enterprise Knowledge Management Strategy at the U.S. Pharmacopeia
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Articles
KM and Covid-19: Stories from the Front Line
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
