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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures
2021 PPM Priorities and Challenges: Services Sector
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Reports & White Papers
AI: Construction's New Frontier of Digital Enablement
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Collections
Supply Chain Management Blueprints for Success Reports
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Articles
Delivering a Process Thinking Culture at UPS: Q&A
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Presentation Slides
Delivering a Process Thinking Culture
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Articles
Cultivating A Process Thinking Culture at UPS
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Webinars & Videos
Delivering a Process Thinking Culture
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Reports & White Papers
Technology Advancements Disrupting the Global Construction Industry
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Reports & White Papers
Using Knowledge-Sensitive Measures to Evaluate KM's Impact in STEM Disciplines
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Articles
Making the Case for KM to STEM Workers and Leaders
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Data and Measures
Key Logistics Benchmarks: Food and Beverage Manufacturers Industry
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Data and Measures
Key Logistics Benchmarks: Industrial Products Industry
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Articles
How to Build KM into Daily Work: Executive Summary
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Articles
Embed KM Support Roles in the Business
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Articles
Build KM into the Structures That Define and Guide Work
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
