Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Accelerating KM: Swagelok and U.S. Pharmacopeia Share Advice to Fast-track KM Program Development
In March 2020, APQC hosted a webinar with KM leaders from Swagelok and U.S. Pharmacopeia to find out how they have accelerated KM adoption and maturity in their organizations…
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Webinars & Videos|
Accelerating KM: Swagelok and U.S. Pharmacopeia Share Advice to Fast-track KM Program Development
In March 2020, APQC hosted a webinar with KM leaders from Swagelok and U.S. Pharmacopeia to find out how they have accelerated KM adoption and maturity in their organizations…
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Key to Bechtel’s rapid progress in KM has been an approach that manages the “people side of change.” At APQC’s 2018 KM Conference, KM Program Manager Jennifer Michael, Senior…
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AbbVie’s 400-person pharmacovigilance and patient safety group urgently needed a multifaceted, integrated, and hands-on approach to help colleagues leverage their knowledge…
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Presentation Slides|
Building Learning and Continuous Improvement into Everyday Work
Areas within Merck Manufacturing have been on a well-documented KM journey for several years. This presentation focuses on the after action review (AAR) capability developed…
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Presentation Slides|
Applying a 'For Colleagues, By Colleagues' KM Strategy
Knowledge management strategies in any organization are exceptionally complex. In pharmaceutical R&D, KM can be a monster. Consider unique business needs, the cross…
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Presentation Slides|
Changing Behaviors and Normalizing KM Across Your Organization
Over two years, what started as a pilot became a full-fledged enterprise-wide knowledge management program that integrates KM into the flow of work. By leveraging a model…
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Articles|
Knowledge Management at Abbott Laboratories: Implementing KM Approaches That Work for Engineers
Find out how healthcare leader Abbott Laboratories developed a successful knowledge management program in its engineering group. This summary outlines Abbott’s approach to KM…
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Presentation Slides|
Here’s How We Got KM to Work at Abbott Laboratories
Find out how healthcare leader Abbott Laboratories developed a successful knowledge management program in its engineering group. In this webinar, Manager of Engineering KM…
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Case Study|
Knowledge Management at Consolidated Contractors Co.
The following profile is part of an APQC series highlighting notable knowledge management (KM) programs by industry. Consolidated Contractors Co.’s KM efforts were selected…
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The following profile is part of an APQC series highlighting notable knowledge management (KM) programs by industry. Management Sciences for Health’s KM efforts were selected…
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At APQC's 2015 Process Conference, Daniela Robu, director of knowledge management infrastructure at Alberta Health Services (AHS), shared results from the implementation of…
