Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Best Practices in Applying Process Frameworks 2025: Software/Technology Industry Report
In March 2025, APQC conducted its bi-annual “Best Practices in Process Frameworks” survey to learn how organizations are using process frameworks, the common adoption…
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Data and Measures|
Expense Reimbursement Key Benchmarks: Food and Beverage Industry
Prepared using APQC’s Open Standards Benchmarking® in Accounts Payable and Expense Reimbursement, the table below highlights Key Performance Indicator (KPI) benchmarks for…
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AI in the HR Function
AI is expected to transform how HR works, what HR works on, and how HR engages with key stakeholders.In the second half of 2024 APQC conducted an Open Standards Benchmarking®…
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Moments That Matter in the 2025 Employee Experience
What kind of employee experience engages employees today? With more generations in the workforce; a mix of remote, hybrid, and in-office employees; and reports that employees…
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As part of APQC's research into best practices in business process outsourcing (BPO), APQC interviewed Michel Newman, the Chief Human Resources and Compliance officer of Geo…
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Accounts Receivable Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Perform revenue accounting”…
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Tax and Treasury Key Benchmarks
Prepared using data from Open Standards Benchmarking® in Tax and Treasury, the articles in this collection highlight financial management tax and treasury key performance…
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Data and Measures|
Accounts Payable Key Benchmarks: Food and Beverage Industry
Prepared using data from APQC's Open Standards Benchmarking accounts payable, this table highlights financial management key performance indicator (KPI) benchmarks for…
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Data and Measures|
Supply Chain Planning Key Benchmarks: Industrial Products Industry
Featuring data from APQC’s Open Standards Benchmarking® (OSB) in Supply Chain Planning, this article provides key performance indicator (KPI) benchmarks for organizations in…
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Data and Measures|
Customer Credit and Invoicing Key Benchmarks: Food and Beverage Industry
Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this table highlights financial management customer invoicing and credit key…
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Logistics Key Benchmarks
APQC has chosen a set of key benchmarks that are important for organizations to monitor and benchmark with other organizations in their industry. Featuring data from APQC’s…
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Procurement Key Benchmarks
Featuring data from APQC's Open Standards Benchmarking in Procurement, these articles highlight the median performance level on important procurement benchmarks for…
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Data and Measures|
AI in the HR Function Survey Report: Software/Technology Industry
In the second half of 2024, HR leaders from across the globe and across industries answered questions about their objectives for using AI, practices related to using AI, and…
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Manufacturing Key Benchmarks
These manufacturing benchmarks were prepared using data from APQC’s Open Standards Benchmarking (OSB) in Manufacturing. This collection includes articles that provide median…
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Data and Measures|
Supply Chain Planning Data and Process Management: Food/Beverage Industry
APQC conducted research in supply chain planning to gain deeper insights into its current state at the end of 2024. The purpose of this research is to learn about…
Measure Spotlight Results
(1 - 5 of 3868 Results)Other cost to perform the function "manage information technology", including depreciation/amortization, per $1,000 revenue
Total IT external personnel cost per $1,000 revenue
Total cost to perform the process group "manage the business of information technology", including depreciation/amortization, per process FTE
Total cost to perform the process group "manage business resiliency and risk", including depreciation/amortization, per process FTE
Business entity revenue per business entity FTE
