Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
HR Customer Satisfaction Survey Report: Services
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
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Data and Measures|
HR Customer Satisfaction Survey Report: Software/Technology
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
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Data and Measures|
Reward and Retain Key Benchmarks: Food and Beverage Manufacturers Industry
A collection of key human capital benchmarks prepared from APQC’s Open Standards Benchmarking® in Reward and Retain Employees, these articles highlight reward and retain key…
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Data and Measures|
Reward and Retain Key Benchmarks: Services Industry
A collection of key human capital benchmarks prepared from APQC’s Open Standards Benchmarking® in Reward and Retain Employees, these articles highlight reward and retain key…
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Reports & White Papers|
Engagement & Employee Experience Survey Report: Services Industry
Find out how organizations in the services industry are approaching engagement and the employee experience today. This industry-specific report, based on APQC's 2019 survey…
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Presentation Slides|
How PepsiCo Is Transforming the Traditional Employee Survey
In this APQC webinar, PepsiCo’s Christopher Rotolo (vice president of PepsiCo’s global talent management and organization development) shares how PepsiCo re-imagined the way…
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Webinars & Videos|
How PepsiCo Is Transforming the Traditional Employee Survey
In this APQC webinar, PepsiCo’s Christopher Rotolo (vice president of PepsiCo’s global talent management and organization development) shares how PepsiCo re-imagined the way…
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Worker's today have many options when it comes to choosing where they work. But, employers have options too--options when it comes to engaging and retaining employees. Learn…
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Articles|
Transforming the Employee Experience at IBM
From an April 2019 APQC webinar, IBM’s Benoit Hardy-Vallée presented five guiding principles that IBM used to transform HR and the employee experience. Use Agile and…
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What is the employee experience? How does it differ from employee engagement? How are employee experiences and HR processes different? Why is there so much interest in the…
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Webinars & Videos|
Transforming the Employee Experience at IBM
From an April 2019 APQC webinar, IBM’s Benoit Hardy-Vallée presented five guiding principles that IBM used to transform HR and the employee experience. Use Agile and…
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Presentation Slides|
Transforming the Employee Experience at IBM
From an April 2019 APQC webinar, IBM’s Benoit Hardy-Vallée presented five guiding principles that IBM used to transform HR and the employee experience. Use Agile and…
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Data and Measures|
Talent Management Industry Spotlight - Services
Based on qualitative data from APQC's Talent Management Open Standards Benchmarking® survey, this report details key practices related to employee development/training and…
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Collections|
Recruiting, Selecting, and Retaining Talent
This collection contains the best practices report, study overview, case studies, and Knowledge Transfer Session (KTS) slides from APQC's Recruiting, Selecting, and…
Measure Spotlight Results
(1 - 5 of 80 Results)Total cost to perform the process "manage employee relations" per $1,000 revenue
Total cost to perform the process "manage employee relations" as a percentage of total cost to perform the process group "develop and counsel employees"
Overhead and other cost to perform the process "manage employee relations" as a percentage of total process cost
Personnel cost to perform the process "manage employee relations" per $1,000 revenue
Personnel cost to perform the process "manage employee relations" per business entity employee
