Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
The Future of Finance Talent Survey Report: Services Industry
Finance functions are evolving, looking to add higher-value services to their traditional focus on administration and compliance. With this shift, many are recognizing the…
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Presentation Slides|
Emotional Connection and Influencing Change
Building on Bill Benjamin's framework of the Science of Emotional Intelligence, this presentation explores powerful new concepts, applications, and strategies that improves…
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As organizations seek to thrive through chaos and change, emotional intelligence is quickly becoming one of the most in-demand skillsets. Emotional intelligence is the…
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Prepared using data from APQC’s Open Standards Benchmarking in Human Capital Management (HCM), this collection highlights key performance indicator (KPI) benchmarks for…
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Data and Measures|
Manage Employee Information and Analytics Key Benchmarks: Services Industry
Prepared using data from APQC’s Open Standards Benchmarking® portal, this article highlights benchmarks for the process group “Manage employee Information and analytics.”…
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Data and Measures|
Redeploy and Retire Key Benchmarks: Services Industry
Prepared using APQC’s Open Standards Benchmarking® portal, this article highlights important measures and median metric values for the Redeploy and retire employees process…
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Presentation Slides|
The Intersection of KM and Diversity, Equity, and Inclusion
Many organizations are rethinking their approach to diversity, equity, and inclusion (DEI), including how they can curtail bias and encourage diverse voices and perspectives…
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Data and Measures|
Talent Acquisition Key Benchmarks: Services Industry
Prepared using APQC’s Open Standards Benchmarking® portal, this table highlights human capital management benchmarks in the Source, recruit, and select employees process for…
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Collections|
Talent Acquisition Key Benchmarks
Prepared using APQC’s Open Standards Benchmarking® portal, the articles in this collection highlight important measures and median metric values for the Source, recruit, and…
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Data and Measures|
HCM Strategy Key Benchmarks: Services Industry
Prepared using APQC’s Open Standards Benchmarking® portal, this table highlights human capital management benchmarks in the Develop and manage HR plans, processes, and…
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Data and Measures|
HR Customer Satisfaction Survey Report: Education Industry
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
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Data and Measures|
HR Customer Satisfaction Survey Report: Services
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
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Data and Measures|
HR Shared Services Organizations: Services Sector Report
Whether you are setting up an HR shared services organization for the first time or looking to optimize an existing HR shared services operation, this report will provide key…
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Data and Measures|
HR Function Key Benchmarks: Services Industry
Prepared using APQC's Open Standards Benchmarking® portal, this article highlights important measures and median metric values for HR organization processes in the services…
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Data and Measures|
HR Shared Services Key Benchmarks: Services Industry
Prepared using APQC's Open Standards Benchmarking® portal, this document contains key metrics for HR Shared Services Organizations (SSO) in the services industry. Metrics…
Measure Spotlight Results
(1 - 5 of 602 Results)Voluntary terminations as a percentage of total business entity employees
Percentage of employees with access to Employee Self-Service (ESS) system
Number of FTEs that perform the HR function per $1 billion revenue
Involuntary terminations as a percentage of total business entity employees
Percentage of managers with access to Manager Self-Service (MSS) system
