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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles
Standardizing and Optimizing the Opportunity-to-Order Process at Cherwell Software
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Presentation Slides
Designing a World Class Opportunity to Order Process
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Case Study
Preparing for the Next Level of Financial Planning and Analysis: Global Tech Company Case Study
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Process Classification Framework
APQC Process Classification Framework (PCF) - Corrosion - PDF Version 1.1.1
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Reports & White Papers
Ten Characteristics Shared Among Best-in-Class Finance Functions: Lessons from a Transforming Field
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Reports & White Papers
Operational KPI Benchmarking: Survey Summary
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Data and Measures
Operational KPI Benchmarking: Manufacturing and Services Sector Comparative Analysis
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Data and Measures
Key Accounts Receivable Benchmarks at a Glance: Retail and Wholesale Industry
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Articles
Diversity Lessons from Men in Tech: An Interview with Patricia Salgado Ph.D.
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Case Study
Using KM to Deliver Self-Service Solutions at Cisco Systems
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Case Study
Building a Best-in-Class Finance Function: Cintas Corp. (Case Study)
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Articles
Interpreting HCM Performance Metrics--Is Higher or Lower Better?
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Data and Measures
Sales Order Processing Automation: Manufacturing Industry Spotlight
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Articles
Measuring Diversity and Inclusion
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Case Study
Managing Project Knowledge at Fujitsu LTD
Featured Resources
Staff Selections
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Reports & White Papers
Best Practices for Knowledge Management Excellence: 2019
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
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Reports & White Papers
Upping Your Change Engagement Game
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Articles
How Finance Leaders Improve Planning by Improving Visibility into Performance
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Articles
Better Together: Forming KM Partnerships and Alliances
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Articles
How Finance Teams Improve Their Focus on FP&A
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Reports & White Papers
Supply Chain Analytics Survey Report
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
