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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Measure Spotlight Results

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Cycle time in days from transmission of invoice to receipt of payment

Cycle time in days to resolve adjustments

Total number of invoices billed to customers (current and delinquent) per FTE that performs the process "manage and process collections"

Number of adjustments/deductions per FTE that performs the process "manage and process adjustments/deductions"

Number of FTEs that perform the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions" per $1 billion revenue
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