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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Webinars & Videos
Exploring Excellence in Knowledge Management
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Presentation Slides
Exploring Excellence in Knowledge Management
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Infographics
What Makes the U.S. Internal Revenue Service Excellent at KM?
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Case Study
Excellence in Knowledge Management at the U.S. Internal Revenue Service
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Case Study
Using KM to Deliver Self-Service Solutions at Cisco Systems
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Case Study
Managing Information Quality at Intel
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Presentation Slides
The Tech Zone Phenomenon: Revolutionizing KM for Enterprise Customer Support
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Articles
Improving KM for Cisco's Enterprise Customer Support
Featured Resources
Staff Selections
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
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Articles
How Finance Leaders Improve Planning by Improving Visibility into Performance
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Articles
How Finance Teams Improve Their Focus on FP&A
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Reports & White Papers
Supply Chain Analytics Survey Report
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
