Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Delegation of Authority Policy Practices: Financial Services/Banking Industry
APQC conducts survey research on delegation of authority policy to help organizations assess the structure, performance, and practice of their finance functions against peers…
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Identifying Gaps in the Employee Experience
Many organizations are struggling with how to retain employees as they watch their turnover rates go up and their retention rates go down. This has led organization leaders…
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Data and Measures|
Finance Shared Services Key Benchmarks: Financial Services/Banking Industry
Prepared using data from the APQC/ScottMadden Finance Shared Services Benchmarking Assessments, these benchmarks highlight key performance indicators (KPI) for the financial…
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Data and Measures|
Finance Shared Services Key Benchmarks: Industrial Products Industry
Prepared using data from the APQC/ScottMadden Finance Shared Services Benchmarking Assessments, these benchmarks highlight key performance indicators (KPI) for the industrial…
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Prepared using data from APQC’s Open Standards Benchmarking in Human Capital Management (HCM), this collection highlights key performance indicator (KPI) benchmarks for…
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Data and Measures|
Redeploy and Retire Employees Key Benchmarks: Financial Services/Banking Industry
Prepared using APQC’s Open Standards Benchmarking® portal, this article highlights important measures and median metric values for the Redeploy and retire employees process…
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Data and Measures|
Redeploy and Retire Employees Key Benchmarks: Industrial Products Industry
Prepared using APQC’s Open Standards Benchmarking® portal, this article highlights important measures and median metric values for the Redeploy and retire employees process…
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Tax and Treasury Key Benchmarks
Prepared using data from Open Standards Benchmarking® in Tax and Treasury, the articles in this collection highlight financial management tax and treasury key performance…
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Data and Measures|
Continuous Improvement in Supply Chain: 2024 Industrial Products Industry
APQC conducts periodic quick polls in supply chain to learn about the latest trends in emerging technologies and key practices. In August 2024, APQC gathered insights from…
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Data and Measures|
Risk Management in Supply Chain: 2024 Industrial Products Industry
APQC conducts periodic quick polls in supply chain to learn about the latest trends in emerging technologies and key practices. In August 2024, APQC gathered insights from…
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Continuous Improvement in Supply Chain: 2024 Quick Poll
APQC conducts periodic quick polls in supply chain to learn about the latest trends in emerging technologies and key practices. In August 2024, APQC gathered insights from…
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Collections|
Internal Controls Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Manage Internal Controls”…
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Data and Measures|
General Accounting and Reporting Key Benchmarks: Industrial Products Industry
Prepared using data from APQC’s Open Standards Benchmarking® in general accounting and reporting, this article highlights key performance indicators (KPIs) for general…
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Data and Measures|
General Accounting and Reporting Key Benchmarks: Financial Services/Banking Industry
Prepared using data from APQC’s Open Standards Benchmarking® in general accounting and reporting, this article highlights key performance indicators (KPIs) for general…
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Data and Measures|
Best Practices in Process Improvement 2024: Services Industry Report
The goal of process management is to improve performance. Whether the emphasis is customer retention, cycle time, employee satisfaction, efficiency, business growth,…
Measure Spotlight Results
(1 - 5 of 3642 Results)Cost of goods sold as a percentage of revenue
Business entity revenue per business entity employee
Business entity revenue per business entity FTE
Selling, general, and administrative (SGA) costs per business entity employee
Selling, general, and administrative (SGA) costs as a percentage of business entity revenue
