Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Articles|
Keep BPM Visible to Senior Leaders
Research consistently proves that increased leadership involvement results in greater change and buy-in for improvement initiatives. BPM needs executive-level sponsorship to…
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Developing an enterprise-wide process model is a daunting task, particularly for large, complex organizations. This article offers four best practices to guide your efforts…
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Case Study|
Digital Transformation at BSES Yamuna Power Limited
This case study explores how BYPL underwent a digital and organizational transformation that significantly reduced T&D losses, improved operational efficiency and enhanced…
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Case Study|
Customer Powered Digital Transformation at E.ON
This case study explores E.ON journey through digital transformation to deliver more value to customers and improve the customer experience.
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Data and Measures|
2021 PPM Priorities and Challenges: Manufacturing Sector
This manufacturing sector specific report explores trends in process and performance work and reveals the top five priorities and challenges in process management,…
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Data and Measures|
2021 PPM Priorities and Challenges: Services Sector
This services sector specific report explores trends in process and performance work and reveals the top five priorities and challenges in process management, organizational…
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Data and Measures|
2021 PPM Priorities and Challenges: Services Industry
This services industry specific report explores trends in process and performance work and reveals the top five priorities and challenges in process management,…
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Collections|
Managing Change
Most improvements in organizations require some degree of change. Navigating new territory and supporting employees through the change takes planning and care. This…
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APQC interviewed Alexandra Hotaran (business process manager at Ontario Teachers’ Pension Plan) about the organization’s journey to transition from a desktop-based pension…
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Case Study|
People-Centered Change Management: Sunflower
In 2016, Sunflower’s executives agreed to transition the organization to a cloud-based ERP to save costs and prioritize cybersecurity. In the earliest stages of the project,…
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To combat operational silos limiting process improvement efforts, Vanguard developed a structured approach to engage the business in value stream mapping, which allowed it to…
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To gain a competitive advantage in the cement market and deepen its existing culture of data-driven decision making, Argos set up a dedicated center for business analytics…
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Puget Sound Energy, an energy and utility industry with 2,700 employees, identified change management as one of the areas needed to reduce the risk of failure to deliver key…
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In December of 2018, APQC spoke with Diego Alvarado, process optimization manager at CMI, about the organization’s end-to-end process improvement initiatives. As part of a…
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Case Study|
Roles and Practices of Project Management Offices in the Utility Industry: Tennessee Valley Authority Case Study
In September 2017, APQC spoke with Jennifer Dooley and other representatives from Tennessee Valley Authority (TVA) about the role of the project management office (PMO) at…
Measure Spotlight Results
(1 - 5 of 251 Results)Number of FTEs that perform the process group "develop and counsel employees" per $1 billion revenue
Number of business entity employees per FTE that performs the process group "develop and counsel employees"
End-users of company products and services subject to legal requests per business entity employee
Legal requests processed annually per 1,000 users subject to legal requests
Legal requests processed annually per legal requests team FTE
