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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Measure Spotlight Results

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Estimated percentage of time HR employees currently spend on repetitive/redundant tasks

Percentage of process group "develop and manage human resources planning, policies, and strategies" services delivered by business-based HR roles

Percentage of process group "develop and manage human resources planning, policies, and strategies" services delivered by corporate HR

Percentage of process group "develop and manage human resources planning, policies, and strategies" services delivered to the business by line managers

Personnel cost to perform the process group "develop and manage human resources planning, policies, and strategies" as a percentage of total process group cost
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