Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
HR Function Key Benchmarks: Telecommunications Industry
Prepared using APQC's Open Standards Benchmarking® portal, this article highlights important measures and median metric values for HR organization processes in the…
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Data and Measures|
Talent Acquisition Technology Survey Report: Telecommunications Industry
This report explores how organizations that completed APQC’s Open Standards Benchmarking® Assessment in Talent Acquisition during 2023 are using technology in recruiting,…
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Collections|
Talent Management Technology: Survey Results Snapshots
This collection contains reports that explore engagement and retention trends and practices among the organizations that completed APQC’s Open Standards Benchmarking® Talent…
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Data and Measures|
Talent Management Technology Survey Results Snapshot: Telecommunications Industry
This report explores engagement and retention trends and practices among the organizations that completed APQC’s Open Standards Benchmarking® Talent Management Performance…
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HR Technology Adoption Survey Results Snapshots
This collection provides reports that explore HR technology adoption trends and practices among organizations that completed APQC’s Open Standards Benchmarking® Human Capital…
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Data and Measures|
HR Technology Adoption Survey Results Snapshot: Telecommunications Industry
This snapshot report explores HR technology adoption trends and practices among organizations that completed APQC’s Open Standards Benchmarking® Human Capital Management…
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Data and Measures|
HR Customer Satisfaction Survey Report: Education Industry
APQC surveyed employees, from across industries and organization sizes, about their experiences with and perceptions of HR at their current employers. In this survey report,…
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Data and Measures|
Current State of the HR Function: Telecommunications Industry
Based on the results of APQC's spring 2021 State of HR Survey, this report details how HR functions today are handling strategy, structure, process, staffing, technology, and…
Measure Spotlight Results
(1 - 5 of 73 Results)Total digital worker equivalents (DWEs) in HR function per $1 billion revenue
Total digital worker equivalents (DWEs) in HR function per business entity FTE
Percentage of time HR-related chatbots, bots and DWEs not available for use
ROI achieved with HR process automation (all types of automation)
ROI achieved with HR robotic process automation (RPA)
