Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Data and Measures|
Knowledge Management Trends Survey Report: Petroleum/Chemical Industry
In late summer 2021, APQC surveyed more than 350 knowledge management experts and practitioners about their view of KM’s current state and what they think the future holds…
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Data and Measures|
2019 Knowledge Management Priorities in the Petroleum and Chemicals Industries
This report outlines petroleum and chemicals organizations’ KM goals for 2019, the tools and approaches KM teams are currently focused on, and how KM professionals feel about…
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KM at KEOLIS has continuously evolved since its inception in 2012. At APQC's 2019 KM Conference, Vice President of KM and International HR Transformation, Laurence Fourcade…
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Presentation Slides|
Evolving Your Strategy So That KM Remains a Priority
KM at KEOLIS has continuously evolved since its inception in 2012. This presentation from APQC's 2019 KM Conference details this evolution and its significance in creating a…
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Articles|
Align the Knowledge Strategy to the Organization’s Strategic Framework and Business Objectives
To remain relevant, the knowledge management team should align its efforts to the organization’s broader mission and goals. When KM activities further strategic priorities,…
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Best-practice organizations build strong business cases for their knowledge management (KM) programs. This involves defining a value proposition for KM that matches each…
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Data and Measures|
KM Benchmarks and Metrics: Petro-Chemical Industry Report
Learn how knowledge management programs in petro-chemical organizations compare to those in other industries, including strengths, weaknesses, and opportunities for…
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Key to Bechtel’s rapid progress in KM has been an approach that manages the “people side of change.” At APQC’s 2018 KM Conference, KM Program Manager Jennifer Michael, Senior…
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Presentation Slides|
Changing Behaviors and Normalizing KM Across Your Organization
Over two years, what started as a pilot became a full-fledged enterprise-wide knowledge management program that integrates KM into the flow of work. By leveraging a model…
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KM affects every function within an organization. Yet developing an effective KM program is usually an uphill climb. In this conference session, Adil Ahmed and Jeremy…
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Infographics|
6 Steps to Mentoring Success
APQC has conducted an in-depth Best Practices Study highlighting mentoring programs of seven featured organizations that help participants develop expertise in their fields,…
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Articles|
Measuring the Health of a Mentoring Program
Measurement helps mentoring programs identify improvement opportunities and communicate the value of mentoring to potential participants and their managers, according to APQC…
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Articles|
Find a Way to Gauge the Value of Mentoring
No matter what business purpose an organization pursues through mentoring, it must evaluate its program in order to determine whether it is achieving its goals. APQC’s…
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No matter what business purpose an organization pursues through mentoring, it must evaluate its program in order to determine whether it is achieving its goals. A common…
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When organizations consider ways to enable workplace mentorship, a common question is whether they need comprehensive software platforms to help mentors and mentees learn…
